Last updated: May 12, 2024

1. Introduction

• Overview of SnapsPH: 
• SnapsPH is an integrated platform designed to facilitate connections between clients and photographers, serving both photography enthusiasts and professionals. Its main function is to simplify the process of finding and booking photographers, with an emphasis on user-friendly features such as detailed photographer profiles, an easy booking system, and secure payment options. The platform ensures the professionalism of its photographers through a thorough screening process. The purpose of SnapsPH is to provide a reliable and efficient service for clients seeking photography services and for photographers looking to grow their business.
• Objective of Terms and Conditions: As a user of SnapsPH, you are bound by our comprehensive Terms and Conditions agreement, which establishes a clear legal and operational framework for your interactions on the platform. This agreement delineates your rights and responsibilities, encompassing the scope of services, payment terms, cancellation policies, and the handling of disputes. It is essential for you to understand that by using SnapsPH, you agree to adhere to these terms and respect the conditions set by the company. This includes protecting the intellectual property rights of photographers and the platform, complying with user privacy and data protection policies as per legal standards, and following guidelines for acceptable use of the service. Your commitment to these terms is not just a formality; it is integral to maintaining a secure, fair, and transparent environment on SnapsPH. Adhering to these terms ensures trust and reliability in all your transactions and interactions, contributing to a respectful and well-regulated community on the platform.

2. Definitions

• Snappers: Registered photographers and videographers who list and provide services related to their specific craft or specialty on the platform.
• Clients: Registered users who engage with the platform to book services from Snappers.
• Users: Refers to both Snappers and Clients.
• Booking Request (Non-Instant): Bookings on SnapsPH where clients select a service and schedule with a Snapper in advance, subject to confirmation by the Snapper. This type of booking is not immediate and allows for pre-planning and scheduling.
• Instant Booking: A feature that allows Clients to immediately book services with Snappers who have pre-confirmed availability for specific dates and times, bypassing the usual confirmation process.
• Packages: The range of services, listings, or offerings provided by Snappers to clients.
• User Account: The individual profiles created by Clients and Snappers, containing personal information, preferences, and history of bookings or services offered.
• Review System: The mechanism through which clients can provide feedback or rate the services provided by Snappers.
• Featured Listings: Highlighted services or Snappers that are given prominence on the platform for increased visibility.
• Snapper: A photographer or videographer on SnapsPH who operates independently and provides services within a specific, localized area, such as a single city or region.

3. User Registration and Accounts

• As a registered member of SnapsPH, whether as a Snapper or a Client, it is imperative that you understand and adhere to the specific features and functionalities that are pertinent to your designated role. If you register as a Snapper, it is incumbent upon you to provide comprehensive and accurate professional information, including details of your specialty, portfolio, and available services. This information is critical, as it grants you access to exclusive tools on SnapsPH, specifically tailored for showcasing your work, managing bookings, and engaging with potential clients. These tools are vital for the effective growth and management of your business on the platform.

It is your responsibility to ensure the information you provide is both precise and current. This diligence is not only a reflection of your professionalism but also a crucial factor in harnessing the full potential of SnapsPH’s offerings. Accurate information upholds the platform’s integrity and facilitates a seamless and productive experience for all users. As a key member of the SnapsPH community, your adherence to these guidelines is essential in maintaining a professional, reliable, and efficient environment for everyone involved.

4. Booking and Cancellations

Booking Process on SnapsPH:

1. Select Service and Snapper: Choose the type of service and select a Snapper based on their availability.
2. Pick Date and Time: Decide on the date and time you need the service.
3. Choose Package and Add-Ons: Select the desired package and any additional services offered by the Snapper.
4. Apply Coupons: If you have coupons, apply them for discounts.
5. Enter Personal Details: Fill in accurate details for the booking.
6. Make Payment: Finalize the booking by completing the payment.

Important Booking Conditions:

Accuracy Responsibility: As a Client, you are responsible for the accuracy of all details you provide. Mistakes or omissions in the booking process, such as incorrect details, not applying coupons, or forgetting to include add-ons, cannot be reversed once the booking is finalized. If such an issue arises, you may cancel the initial booking and create a new one.

Unsettled Bookings: Bookings not confirmed with a payment after 48 hours from the creation will be automatically canceled.

Instant Bookings: Bookings made within 48 hours before the event are subject to the discretion of the photographer. While efforts are made to accommodate these bookings, Clients should be aware that acceptance is not guaranteed.

Client and Snapper Commitment:

As a Client, it’s crucial that you provide true and accurate details to ensure a smooth transaction. Similarly, Snappers are obligated to deliver the service completely and with the quality promised. This mutual commitment is essential to uphold the integrity and reliability of the SnapsPH experience. Remember, thoughtful and accurate bookings lead to successful and satisfying experiences for both Clients and Snappers.

Cancellation and Rescheduling Policy:

Note: This policy is designed to balance the interests of both Clients and Snappers, ensuring commitment and reliability in the booking process. We encourage both parties to communicate and plan responsibly to avoid cancellations.

5. Payment Terms

6. User Conduct

• • Acceptable Use Policy: As a user of SnapsPH, you are required to adhere to our Acceptable Use Policy, which ensures a professional and respectful environment for everyone on the platform. You are prohibited from engaging in any form of harassment, discrimination, or behavior that could be deemed inappropriate or offensive. The sharing of illicit, offensive, or copyrighted content is strictly forbidden. It is your responsibility to respect the privacy and intellectual property rights of others, and to refrain from misusing any personal information acquired through SnapsPH. Additionally, any attempts to manipulate or compromise the security of the platform, including fraudulent activities, are not tolerated and will result in immediate action, such as suspension or termination of your account. This policy is crucial for maintaining a safe, trustworthy, and positive community on SnapsPH, and your compliance is essential.
  • Content Guidelines: At SnapsPH, we uphold a high standard of content that is respectful, professional, and suitable for a diverse audience. These guidelines govern all user-generated content on the platform, including photos, reviews, and any other forms of communication.

• Photographic Content

• • • Appropriateness: Photos must be suitable for a diverse audience and free from offensive or explicit material.
    • Authenticity: Images should accurately represent the service offered, without being misleading or deceptive.
    • Quality: We encourage the upload of high-quality images that showcase professional standards.

• Reviews and Feedback

• • • Honesty: Reviews should be truthful and reflect a fair account of the experience.
    • Respectfulness: Feedback, even if critical, must be constructive and free from abusive language.
    • Relevance: Keep reviews focused on the service and experience, avoiding off-topic content.

• User Interactions

• • • Professionalism: Communications should be professional, avoiding inappropriate language or conduct.
    • Privacy: The privacy of others must be respected at all times. Do not share personal information without consent.

• Compliance with Laws

• • All content must adhere to local and international laws, including copyright, privacy, and anti-discrimination laws.

Non-compliance with these guidelines is a serious matter and may result in the removal of content, suspension, or even termination of accounts. We reserve the right to enforce these rules to ensure a safe, respectful, and enjoyable environment for all our users. Your cooperation is essential in maintaining the high standard of our community.

7. Intellectual Property

At SnapsPH, we recognize and respect intellectual property rights and outline the following conditions regarding the ownership and use of content uploaded to our platform by Snappers:

• Ownership of Content: Snappers retain ownership of the content they upload to SnapsPH, including photographs, reviews, and other forms of media. Uploading content to our platform does not transfer ownership rights.
• License to Use: By uploading content, Snappers grant SnapsPH a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the content in connection with the platform’s services. This includes promotional activities and extending the reach of the content for the benefit of the Snapper and the platform.
• Snapper Responsibility: Snappers are responsible for ensuring they have the necessary rights and permissions to upload content to SnapsPH. This includes obtaining consent from individuals featured in photographs or any third-party rights holders.
• Prohibited Content: Snappers must not upload content that infringes upon the intellectual property rights of others. This includes copyrighted material for which the Snapper does not have permission to use.
• Content Removal: SnapsPH reserves the right to remove any content that is found or reported to be in violation of intellectual property laws or the platform’s policies.
• Snapper Agreement: By using SnapsPH, Snappers agree to respect the intellectual property rights of others and ensure compliance with these conditions.

This policy is designed to protect the creative work of our Snappers and to foster a respectful and legally compliant community on SnapsPH. Adherence to these conditions is crucial for the integrity and trust within our platform.

8. Privacy and Data Protection

• Reference to Privacy Policy: Direct users to your Privacy Policy for details on data handling.

9. Liability and Disclaimer

SnapsPH’s Limitation of Liability policy outlines the extent of our responsibility regarding service provider actions, service quality, and user interactions on the platform:

• Service Provider Actions: SnapsPH is not liable for any actions or omissions of Snappers or any third-party service providers. While we strive to ensure a high standard of service by all listed Snappers, we are not responsible for their individual actions or any consequences thereof.
• Service Quality: SnapsPH acts as a platform to connect clients with Snappers and does not guarantee the quality of services provided by individual Snappers. We are not liable for any dissatisfaction regarding the services rendered or any resulting disputes. Clients are encouraged to review Snapper profiles and reviews to make informed decisions.
• User Interactions: SnapsPH is not responsible for interactions between users on the platform. While we encourage a respectful and professional environment, we are not liable for any disputes, conflicts, or issues that arise from user interactions. We advise users to exercise caution and good judgment when engaging with others on the platform.
• Content: SnapsPH is not responsible for any content posted by users, including photos, reviews, and messages. While we enforce content guidelines, we are not liable for any content that may be misleading, offensive, or in violation of intellectual property rights.

10. Dispute Resolution

SnapsPH is committed to fostering a professional and respectful environment on our platform. In the event of disputes or conflicts between users, our policy is as follows:

• • Mediation Role of SnapsPH: In cases of disputes between users, SnapsPH serves as a mediator. Our role is to facilitate dialogue and communication between the parties involved, providing a platform for them to address and resolve their issues. We aim to assist in reaching a mutual understanding or resolution, but the ultimate responsibility for resolving the dispute lies with the users themselves.
  • Reporting and Resolution Process:
    • Users are encouraged to report any disputes to SnapsPH promptly.
    • Once a dispute is reported, SnapsPH will initiate the mediation process by reaching out to both parties to understand their perspectives.
    • We will then provide guidance and suggest possible solutions, aiming to help the parties reach an amicable resolution.
    • If a resolution is reached, SnapsPH will assist in formalizing the agreement between the parties.

• Timeframe for Dispute Resolution:

• • Users should report any disputes within a specific timeframe, ideally within 7 days of the service completion.
  • SnapsPH will endeavor to facilitate a resolution in a timely manner, but the duration of the resolution process may vary depending on the complexity of the dispute.
• Limitation of Liability: While SnapsPH facilitates the mediation process, we are not responsible for enforcing any agreements reached between the parties. Our liability is limited to providing a platform for communication and suggesting possible resolutions.

This policy is designed to ensure that disputes are handled in a fair, respectful, and efficient manner, maintaining the integrity of the SnapsPH community. Users’ cooperation in adhering to this policy and engaging constructively in the resolution process is essential.

11. Changes to Terms and Conditions

• As a user of SnapsPH, it’s important for you to understand that by accessing and reading these Terms and Conditions, you agree to be bound by them, including any modifications we may make in the future. We reserve the right to update or change our Terms and Conditions at any time to reflect changes in our services, legal regulations, or operational requirements. We are committed to ensuring that you are informed of any such changes in a timely and transparent manner. Please make it a practice to regularly review our Terms and Conditions to stay updated. Your continued use of SnapsPH after any modifications indicates your acceptance of these new terms. This ongoing agreement is crucial for the effective operation of our platform and for ensuring compliance with evolving standards and laws.

12. Termination of Use

SnapsPH maintains a stringent policy regarding Account Suspension and Termination to uphold the integrity and professionalism of our platform. Based on the information discussed, the following are grounds for suspension or termination of an account:

• Violation of Terms and Conditions: Any breach of the Terms and Conditions, as agreed upon by users, can lead to account suspension or termination. This includes non-compliance with our Acceptable Use Policy, Payment Terms, and other platform policies.
• Involvement in Disputes: Repeated involvement in disputes with other users, especially those where a user is frequently at fault, may result in suspension or termination. While SnapsPH acts as a mediator in disputes, consistent negative interactions reflect poorly on the community standards we uphold.
• Fraudulent Activities: Engaging in any fraudulent activities, including misrepresentation of services, manipulation of reviews, or any other deceitful behavior, is a serious offense that will lead to immediate account termination.
• Non-payment of Fees: Failure to pay required fees, including platform fees, payment gateway charges, or any other applicable charges, can result in account suspension until dues are cleared.
• Improper Content: Uploading content that violates our Content Guidelines, especially content that infringes on intellectual property rights, is offensive, or illegal, can lead to account suspension or termination.
• Security Breaches: Any actions that compromise the security of the platform, including attempts to hack, introduce malware, or otherwise disrupt the platform’s operations, will result in immediate termination.

If a user’s account is suspended or terminated, they will receive notification explaining the reason for this action. Users have the right to appeal against a suspension or termination, which will be reviewed by SnapsPH. 

SnapsPH has specific criteria regarding the activity and responsiveness of our Snappers, which are crucial for maintaining the platform’s standards. The updated policy for account suspension and termination is as follows:

• Inactivity Warning:

• • • If a Snapper has not signed in to their account for a period of 2 months, they will receive a warning via email. This warning serves as a reminder to remain active and engaged with the platform to avoid further actions.

• Account Deactivation for Extended Inactivity:

• • • A Snapper’s account will be deactivated if there has been no sign-in activity for 3 months. This measure is in place to ensure that our roster of Snappers remains current and actively available to clients.

• Cancellation-Related Deactivation:

• • • If a Snapper accumulates three canceled bookings due to inactivity or unresponsiveness, their account will be deactivated. This action is taken to uphold the reliability and quality of service expected on SnapsPH.

• Reactivation Process:

• • Snappers whose accounts have been deactivated, either due to extended inactivity or cancellation-related issues, have the opportunity to reactivate their account. To do so, they must submit an appeal to SnapsPH. The appeal should explain the reasons for their inactivity or cancellations and outline their commitment to active participation and responsiveness in the future. SnapsPH will review these appeals on a case-by-case basis to determine the eligibility for account reactivation.

13. Contact Information

• For any inquiries, support, or feedback regarding our services, SnapsPH is here to assist you. You can reach out to us via email at hello@snaps.ph, or contact our customer support team directly at (054) 331-6743. Our dedicated team is available to address your concerns and provide the assistance you need. For further information or to explore our extensive FAQs. We value your interaction and are committed to providing you with timely and helpful support.